Fair, and written before you ask.

A single report is digital content that unlocks the moment Stripe confirms payment, so the usual “changed my mind” return does not apply. We refund it in full, within 14 days of purchase, if any of these happened:

• The report failed to open. You paid, but the report page never unlocked or shows an error, and it is still not working after you sign in with the same email you paid with.
• You were charged twice for the same report. The duplicate is refunded, always, no time limit.
• The report clearly did not process your answers — for example it is empty, or the “what you told us” sections quote answers you did not give.

Outside those cases the report is not refundable — but if you think a finding is wrong for you, or something in it does not make sense, email us anyway. We will look at your answers with you, explain the rule that fired, and correct our content if it is at fault. That help is free and does not depend on a refund.

Remember that your primary bottleneck is shown in full before you pay. If it does not describe you, that is the moment to stop.

Cancelling

Cancel any time from your account page — one button, no email required, no retention call. Your membership then runs to the end of the period you already paid for; you keep full access until then and are not charged again. Reports you opened while a member stay readable afterwards; reports you never opened lock again until you re-join or unlock them singly.

No partial-month refunds

Because access continues to the end of the paid period, we do not refund the unused part of a month when you cancel.

Accidental renewals

If a renewal went through that you did not mean to keep, we refund it on request within 7 days of the renewal charge, provided no report was unlocked in that billing period. Email us with the receipt; we cancel the membership and refund the charge in the same reply.

Duplicate subscriptions and errors

If you were charged twice in one period, or charged after cancelling, tell us and we refund the extra charge regardless of the 7-day window.

1. Find the Stripe receipt in your email (the subject line mentions LiftDecode). The receipt number or the charge date and last four digits of the card are enough for us to locate it.
2. Email contact@liftdecode.com from the address on your account, with the receipt and one line on what happened.
3. We reply within 2 business days. Approved refunds are issued through Stripe to the original payment method; banks usually show them within 5–10 business days.

You can also use the contact form; it reaches the same inbox. Please do not open a chargeback with your bank before writing to us — it takes weeks longer and we will almost always have resolved it in one reply.

Purchases made with a 100% promotional code have nothing to refund. Discounted purchases are refunded at the amount actually paid. Free access granted for testing or support may be withdrawn at any time.

Nothing here removes rights you have under the consumer law where you live. In some places, including the EU and UK, digital content is exempt from the standard cancellation period once delivery has begun with your agreement; by unlocking a report you agree to immediate delivery. Where the law gives you more than this policy does, the law applies.