FAQ

The questions people ask before they take it.

If yours is not here, email contact@liftdecode.com — we reply within 2 business days.

The diagnosis
Who is this for?

Lifters who have trained consistently for at least a few months and have stopped seeing progress — in their physique or in their lifts. If you are in your first weeks of training you do not have a bottleneck yet; come back when the easy gains slow down. You must be 16 or older.

What is answering like, and do I need to sign in first?

Quick and light: most questions are one tap on a 1–10 scale or one of a few short answers, plus a handful of real numbers like your height and weight. Nothing needs looking up: where we ask for grams, "Not sure" is an answer. You do not need an account to take it: your result is tied to your browser with a cookie, and you only sign in (email plus a 6-digit code, no password) when you want to unlock the full report.

Why do you ask for my weight and a few numbers?

Because the report reads everything against your build: protein and carbs per kilo, sessions and time per muscle group, sleep hours. The rest of the questions read how you train, eat, sleep, recover and live right now. Answer for a normal recent week, not the week you would like to have had; that honesty is what makes the findings trustworthy.

Is this an AI guessing at my answers?

No. The findings come from deterministic rules written and revised by LiftDecode: each one is triggered by specific answers, weighted and ranked, and the same answers always produce the same findings. After you pay, an AI model (Anthropic's Claude) writes your report from those findings and your answers, citing only an evidence base we checked entry by entry. It explains and connects what the rules found; it does not replace them, and no model runs before you pay.

What if my result does not describe me?

Your problems are named before you pay anything, each with the answers behind it. If they do not describe you, do not pay — email us instead and tell us what you answered and what you expected. That is exactly the feedback the rules are improved with.

The report
What exactly is in the full report?

Every bottleneck your answers triggered, ranked by impact. For each: a verdict, the answers that triggered it, the mechanism, how it shows up, the fix in numbered steps, a timeline, and the wrong fixes to avoid. Then the clearances — what is not your problem — and a 4-week plan built from your top three findings, with check-offs.

How long do I keep access to a report?

For as long as your account exists. A single-report unlock is permanent for that diagnosis. Membership covers every report while it is active, and any report you opened as a member stays readable after it ends; reports you never opened lock again until you re-join or unlock them singly. Reports can also be printed or saved as PDF from your browser.

Will my report change when you update the engine?

No. Each report is stored with the engine version that produced it and is never recomputed. If you want to see what changed, run a new diagnosis; members can compare the two side by side.

Pricing & refunds
What does it cost?

Membership is $15 a month and includes unlimited diagnoses, the plateau tracker, report comparison and the fix library. A single report is $5, one time, for one set of answers. Prices are in US dollars and checkout runs on Stripe. Full comparison on the pricing page.

Can I cancel the membership?

Yes, any time, from your account page. Access continues until the end of the period you already paid for, and you are not charged again. There are no partial-month refunds, but an accidental renewal is refunded on request within 7 days if no report was unlocked in that period.

Can I get a refund on a single report?

Within 14 days, in full, if the report failed to open, you were charged twice, or the report clearly did not process your answers. Otherwise a report is digital content delivered instantly and is not refundable — but if something is wrong with it, email us and we will help. Details in the refund policy.

Account & privacy
Why is there no password?

Sign-in is handled by Clerk: you enter your email and type the 6-digit code we send. There is no password to reuse, forget or leak. Your session is kept in an essential cookie.

What data do you collect, and who sees my answers?

Your answers and reports are stored in a Postgres database (Neon, US East) against your account, or against an anonymous cookie until you sign in. Stripe handles payment and we never see card numbers. Our analytics tool, FlowGlance, records page views, clicks, scrolling, journeys and errors, and — because deep capture is on — text typed into forms, images uploaded, and the signed-in email; in the EU/EEA, UK and Switzerland it only runs if you accept it in the cookie banner, and everywhere else it runs by default and “Do not track me” in the footer turns it off. We do not sell data. Everything is spelled out in the privacy policy.

How do I delete my account and data?

Email contact@liftdecode.com from the address on the account and ask. We delete the account, its assessments and reports, and cancel any active membership; we reply within 2 business days. Payment records that we must keep for tax and fraud purposes are retained as the law requires.

Still wondering?

The fastest way to find out whether it fits you is to see which problems it names — that part is free.